Home Furnishings Retailer
Nationwide In-Warranty Repair Program

CLIENT OBJECTIVES

Too often, our client required costly store repairs after critical equipment and systems became out-of-warranty. The goal was to control these spiraling repair costs.

VALUE DELIVERED

USM partnered with the client to develop a program that offers asset visibility at the most crucial time – during the warranty period, typically one year. The result: with key inspections, our client achieved substantial savings by avoiding warranted repair costs.

SOLUTIONS

Working together, USM and the client arranged to perform facility inspections prior to the end of first-year warranty to mitigate repair costs. USM would perform a visual inspection of the grounds, the roof, HVAC units, and obvious structural defects to flooring, rest rooms, offices, and walls at the retail locations.

USM then identified and catalogued any potential warranty claims and put the landlord
on notice prior to any warranty expiration.

BACKGROUND

Our client operates a chain of over 1,100 retail stores offering a wide assortment of domestics merchandise and home furnishings, which include food, giftware, health and beauty care items and infant and toddler merchandise, in all 50 states, the District of Columbia, Puerto Rico and Canada.

OPERATING COMPANY:
USM, Inc.

CLIENT:
National Domestic Merchandise
and Home Furnishings Retailer

PROJECT DURATION:
Ongoing

		Design/Build
		Bid Build
		New Construction
		Retrofit/Renovation
		Electrical Construction
		Mechanical Construction
		Facilities Services
		Consulting Services